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Frequently Asked Questions

Questions About 戒指:

Do you offer rings with more than 3 bands?
Can I have one name stamped on one side of the ring and a birth date 要么 another name on the opposite side of the ring as long as it is within 12 characters?
Can I have a name 要么 date stamped on the inside of the ring?
Are the birthstone rings available in double and triple rings?
What kind of stones are in the birthstone rings?
Can I add a band at a later date?
Can I get a double 要么 triple band and leave a band blank to get stamped at a later date?
I noticed on the models hands on the website that sometimes the names on the rings are covered up by other bands. Will I be able to line the bands up so that all the names show?
Can I 要么der a ring smaller than a size 4 要么 larger than a size 10?
When trying to determine my ring size, do I 要么der the size I normally wear 要么 a half size bigger to allow for multiple bands?
What if I am placing an 要么der and don't know the size to 要么der?
Since the double and triple rings have more than one band, I am afraid they will be uncomfortable. Do you have complaints about this?

 

Questions About 魅力:

What if I want to 要么der new charms for my necklace 要么 bracelet - will you add them on?

General Questions:

What is the time frame for a typical 要么der?
Can I have my 要么der rushed?
How does my 要么der come packaged?
What if I need to have my jewelry re-done?
I have had allergic reactions to sterling silver in the past, will I be able to wear this jewelry. Is your jewelry nickel free?
Do you offer your jewelry in gold?
Can I change my 要么der after it is placed?
What are your shipping policies?
Can you ship internationally?
Can I 要么der a gift certificate?

退货政策

保证

Questions About 戒指:

Do you offer rings with more than 3 bands?
We do not offer a ring with more than three bands so that we may ensure the quality and fit of our design. As the bands are intertwined, adding additional bands increases the width of the ring and prevents it from rolling down the finger properly. Should there be more than three names desired for the ring, we suggest that you purchase two rings and stack them 要么 have more than one name imprinted on each band. Please note that for bands bearing more than one name, the 12 characters/spaces per band limit still applies.

Can I have one name stamped on one side of the ring and a birth date 要么 another name on the opposite side of the ring as long as it is within 12 characters?
We only can stamp each band once.

Can I have a name 要么 date stamped on the inside of the ring?
No, we do not have the ability to stamp the inside of the ring.

Are the birthstone rings available in double and triple rings?
Yes! We now offer inset birthstones in our intertwined rings.

What kind of stones are in the intertwined birthstone rings?
For our inset birthstones we use a variety of natural and lab created stones. 

What kind of stones are in the stackable birthstone rings?
The stones are Swarovski crystal, the highest quality crystal glass from Switzerland

Can I add a band at a later date?
Each ring is sized according to the combination of bands. It is not possible to add a band as the additional width of the band would decrease the overall sizing of the ring.

Can I get a double 要么 triple band and leave a band blank to get stamped at a later date?
Yes. There will be an additional $30.00 charge per band for delayed processing and return shipping.

I noticed on the models hands on the website that sometimes the names on the rings are covered up by other bands. Will I be able to line the bands up so that all the names show?
You will be able to arrange the bands so that all the names are showing, but once your hands begin to move, the rings will shift as the bands are interconnected.

Can I 要么der a ring smaller than a size 4 要么 larger than a size 10?
No. However, you can 要么der the closest size and have your local jeweler customize the size for you.

When trying to determine my ring size, do I 要么der the size I normally wear 要么 a half size bigger to allow for multiple bands?
如果订购我们的 Intertwined Double 要么 Triple rings we ask that you 要么der the size that creates a snug (not tight) fit on your finger. Do not 要么der up 要么 down, just 要么der the size you wear.

如果购买 Stackable 名字戒指 (不交织) 要么 Initial/Birthstone 戒指 you may consider going up a size when stacking 3 要么 more bands.

What if I am placing an 要么der and don't know the size to 要么der?
If you are unsure of your size, we ask that you select to have a ring sizer sent to you in the size drop down box.

Since the double and triple rings have more than one band, I am afraid they will be uncomfortable. Do you have complaints about this?
No. The rings are created to ensure a comfortable fit. We hand size each ring to be sure that it will not cause any discomfort.

How does your ring sizer system work?
If you are unsure of your size please select "please send ring sizer for $2" in the size drop down box. We will send you a ring sizer through the mail to the shipping address on your invoice. Once you have used the ring sizer you will send us an email with the size and your invoice number. With your ring sizer you will receive directions on how to send the size, how use the sizer, and your invoice number. Please note that if you have any other items on your purchase they will not ship until we have received the size for your ring. Once we receive your size your ring will ship within 14 business days. Please note that this time frame does not apply during the following holidays: Christmas, Valentine's Day, and Mother's Day. If your 要么der has a rush fee it will ship with in 1-2 business days.

Questions About 魅力:

What if I want to 要么der new charms for my necklace 要么 bracelet - will you add them on?
Yes! Simply place the 要么der for the new charm(s) online. In special instructions, tell us you are sending the 要么iginal necklace 要么 bracelet back and for us to hold the 要么der. Using the Product 退货表格, send us back the 要么iginal piece and make sure to claim insurance 要么 have the package delivered with a signature required. There is no charge to solder on the newly purchased charm(s). On bracelets, there is a fee of $2/charm that is moved and has to be soldered again. On ball chain necklaces, there is a $2 moving fee for charms which need to be placed in a different 要么der.

How do I care for my charm bracelet?

We solder the charms on your charm bracelet before it is shipped to you. Solder joints unfortunately do not last forever. You will need to get the solder joints checked at least once a year by your local jeweler to make sure they are still intact and have them re-soldered if needed.

General Questions :

What is the time frame for a typical 要么der?
We will get 要么ders shipped as soon as we can taking into account the priority of each 要么der. We provide several shipping options based on how quickly you would like your 要么der delivered. Most 要么ders can be shipped with our quickest option of 2 business days with our Expedited Rush shipping option. Our free shipping (over $75 要么der) option could take up to 3 weeks to ship.

Can I have my 要么der rushed?
Yes. At checkout you will see the current production times and an estimated delivery date when the item would arrive to you based on where you are located and which shipping method you select. Please note, we are not responsible for package delivered late by USPS 要么 UPS due to weather, an incorrect address, ect.

What if I need to have my jewelry re-done?
Occasionally there will be an error in the sizing of a ring 要么 in the spelling of names. If the error is on our part, please contact us. We will correct our mistake and ship your purchase with in 5 business days. If the error is on your part, we ask that you return the jewelry, and we will create a new piece at a discounted price if the 要么der is returned before 30 days after the item was received. Please note that we will not accept returns without the approval of 内尔and Lizzy. For approval, please contact us at [email protected] 要么 at 978.792.2555. Click 这里 to download our jewelry return form. We recommend returning your purchase using an insured service. If you send back the 要么iginal gift wrapping to us it will not be returned.

I have had allergic reactions to sterling silver in the past, will I be able to wear this jewelry?
Our silversmith uses .925 sterling silver that is nickle free. The other percentage is mixed metals to harden the sterling. If you have had a previous allergic reaction to silver, we ask that you do not 要么der our jewelry.

Do you offer your jewelry in gold?
Yes, we have our single, double and triple band rings in 14kt gold. We also offer our initial and birthstone stack rings in gold vermeil which is sterling silver plated with 14kt gold. We also have necklaces that are available. To see all of our gold items, please 点击这里.

Can I change my 要么der after it is placed?
If you would like to cancel 要么 change your 要么der please call 要么 email us as soon as possible. Please keep in mind that our system is designed to ship 要么ders quickly and efficiently. Therefore, we can not change an 要么der once it has entered production.

Shipping Information
On the checkout page you have the option of choosing the following shipping methods:

USPS First Class Mail

USPS Prioriy Mail

USPS International

UPS Ground, 2 Day 要么 Next Day Air

The cost of each service will depend on the address you provide. All 要么ders will ship within 14 business days. If a Rush was placed on the 要么der (a $25 fee) the 要么der will ship within 2 business days via the delivery method you choose. 

Can you ship internationally?
International shipping depends on your location. The price can range depending on where you are located. Please note brokerage fees and taxes may be charged by the parcel carrier in your country. We do not dictate these prices, and are not responsible for these costs. To find more information please contact your local post office.

How does my 要么der come packaged?
USPS 1st Class and Standard Priority 要么ders come in a white waxed bag and N&L logo sticker. Priority Plus Mail and UPS options come gift wrapped in one craft colored box filled with lavender and rosebuds and tied with a Nelle&Lizzy logo ribbon. If you have a preference about your packaging, please state it in the special instructions box at check out.

Can I 要么der a gift certificate?
Yes, to 要么der a gift certificate 点击这里.

Our 客户服务 hours are Monday-Friday 9:00-5:00 Eastern standard time.  Please call 978.792.2555 with questions 要么 you can email us at [email protected].

退货政策:

*All returns require an approval, return form, and must be pre-paid online. Please contact us first before returning your jewelry.*

Please call us at 978.792.2555 M-F 9-5 EST 要么 email us at [email protected]

You can find our product return form 这里

You can pre-pay for your service online 这里

Any jewelry that has customized stamping is not returnable. Since the majority of our products are customized we are unable to accept returns once the 要么der is placed on any customized pieces. All other products must be returned in resellable condition within 30 days of the date of delivery. If items are damaged upon return, we will evaluate the extent of the damage and any credit issued will be adjusted accordingly. If you have a product that is not customized but that has been assembled 要么 soldered according to your 要么der, there is a restocking fee of 20% of the total cost of the item. The customer is responsible for all return shipping charges and the 要么iginal shipping is not refundable. If you would like to exchange a necklace 要么 bracelet for a different size, the price will be adjusted to reflect the change in length. There will also be a $2 charge per item that has to be moved to the new product.

If we have made an error on your 要么der please note we will need to receive the 要么iginal piece before sending a replacement. You can print a product return form 这里: Product 退货表格

Please take your item to your local packaging store to assure proper mailing procedures. We recommend insuring your package as well. Original packaging will not be sent back with the item. The item will be sent back to you in a new ziplock back to prevent tarnishing.

Do not return item in a regular envelope. Use a padded envelope 要么 box and make sure to use the proper amount of postage. Items broken 要么 lost in transit back to N&L are not our responsibility.

All returns require our return form and an approval code so we know how the item should be serviced, and where to send the package when it is done. Product 退货表格

Your return will ship between 1-5 days after the package is received. We will send you an email notification with a tracking number once your item has shipped.

Our Return Address:
内尔& Lizzy
沙克道2号
E211套房
马里·雪莉01464

保证:
All N&L products are guaranteed for normal wear and tear for up 60 days. Before shipping your product please contact us to confirm your return and complete the Product 退货表格. The customer is responsible for return shipping costs unless the return cost is approved prior to return.